Redressal of Complaints/Grievances:
Welcome to the Reliance Money Grievance Redressal Policy Section. We value your relationship and your satisfaction is important to us.
If you are seeking information about our products or services, our comprehensive FAQs (Frequently Asked Questions) can be the quickest way.
For any other queries/ complaints, please feel free to contact us through the below mentioned channels:
Level 1
For any queries / requests & complaints, you may access any of the customer service channels mentioned below:
- Email us at: customercare@reliancecommercialfinance.com. Please note; for effective and faster resolution do not forget to mention your Loan Account Number (LAN).
- Call Centre: Please call us on 022-47415800 between 10:00 am - 6:30 pm (Except 2nd & 3rd Saturdays, Sunday & public holidays)
- Walk in to a branch: Click here for the branch locator
Level 2
If the resolution provided at Level 1 does not meet your expectations, you can approach our ‘Head - Customer Service’ through any of our access channels mentioned below. Please share the previous Complaint Number/ Service Request Number while accessing these channels.
Head - Customer Service
Email Id: - rcfl.escalations@relianceada.com.
Please note; for effective and faster resolution do not forget to mention your Loan Account Number (LAN).
Write to us:
Reliance Commercial Finance Limited .
Unit No. 503, 5th Floor,.
Dosti Pinnacle, Road No. 22, .
Waghle Estate .
Thane – 400 604 Maharashtra
Level 3
If the resolution provided at level 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below. Please share the previous Service Request Number/ Complaint Number while accessing these channels.
Details of Principal Nodal Officer:
Mr. Savneet Chopra,
Email Id: - rcfl.nodalofficer@relianceada.com.
Please note; for effective and faster resolution do not forget to mention your Loan Account Number (LAN).
Write to us:
Principal Nodal Officer,
Reliance Commercial Finance Limited .
Unit No. 503, 5th Floor,.
Dosti Pinnacle, Road No. 22, .
Waghle Estate .
Thane – 400 604 Maharashtra
Level 4
If the concern/dispute is not redressed within a period of one month, you may appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI (Mumbai Regional Office), as required vide RBI Circular DNBR.PD.CC.No 091/03.10.001/2017-18 dated February 23, 2018.
| S.No | Centre | Address of the Office of NBFC Ombudsman | Area of Operation |
|---|---|---|---|
| 1. | Chennai | C/o Reserve Bank of India Fort Glacis, Chennai 600001 STD Code: 044 Tel No: 25395964 Fax No. 25395488 | Tamil Nadu, Andaman & Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry |
| 2. | Mumbai | C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400008 | Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
| 3. | New Delhi | C/o Reserve Bank of India Sansad Marg, New Delhi – 110001 STD Code: 011 Tel No. 23724856 Fax No. 23725218 | Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh, Himachal Pradesh, Rajasthan and State of Jammu and Kashmir |
| 4. | Kolkata | C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata – 700001 STD Code: 033 Tel No. 22304982 Fax No. 22305899 | West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand |
Ombudsman Scheme and Nodal Officer Details – Hindi Ombudsman Scheme and Nodal Officer Details – Marathi Ombudsman Scheme and Nodal Officer Details – Bengali Ombudsman Scheme and Nodal Officer Details – Gujarat Ombudsman Scheme and Nodal Officer Details – Telugu Ombudsman Scheme and Nodal Officer Details – Kannada Ombudsman Scheme and Nodal Officer Details – Tamil