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Redressal of Complaints/Grievances:

Welcome to the Reliance Money Grievance Redressal Policy Section. We value your relationship and your satisfaction is important to us.

If you are seeking information about our products or services, our comprehensive FAQs (Frequently Asked Questions) can be the quickest way.

Click here for FAQs.

For any other queries/ complaints, please feel free to contact us through the below mentioned channels:

Level 1

For any queries / requests & complaints, you may access any of the customer service channels mentioned below:

  • Walk in at Branch/Call at branch : All branches are maintaining Customer Complaint Registers. The customer may approach Branch Customer Service to register a complaint in the register. Also, written complaints may be handed over at the branch or sent by post / courier.Visit us @Click here for the branch locator
  • Call Centre : Calls will be processed through a well laid down process flow within a committed time and escalation provision.

    Please call us on 022-47415800 between 10:00 am - 6:30 pm (Except 2nd and 3rd Saturday, Sundays & public holidays)

  • Electronic mail: The customers may raise a complaint through mail. Email us at:customercare@reliancecommercialfinance.comPlease note; for effective and faster resolution do not forget to mention your Loan Account Number (LAN).
  • Online: Grievances can be lodged online by visiting https://www.reliancemoney.co.in/ Complaints will be attended as per the time schedule with an inbuilt escalation process which escalates the complaints to higher offices in case of non-fulfillment within time. Customers can register thecomplaint online for speedy redressal.

Level 2

If the resolution provided at Level 1 does not meet your expectations, you can approach our ‘Head - Customer Service’ through any of our access channels mentioned below. Please share the previous Complaint Number/ Service Request Number while accessing these channels.

Head - Customer Service

Email Id: - rcfl.escalations@authum.com.
Please note; for effective and faster resolution do not forget to mention your Loan Account Number (LAN).

Write to us:

Reliance Commercial Finance Limited .
Unit No. 304 Sunrise Business Park,
Plot No. B-68, Road No.16,
Kisan Nagar, Wagle Estate, Thane 400604

Level 3

If the resolution provided at level 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below. Please share the previous Service Request Number/ Complaint Number while accessing these channels.

Details of Principal Nodal Officer:

Mr. Prakash Shirke
Email Id: - rcfl.nodalofficer@authum.com.
Please note; for effective and faster resolution do not forget to mention your Loan Account Number (LAN).

Write to us:

Principal Nodal Officer,

Reliance Commercial Finance Limited .
Unit No. 304 Sunrise Business Park,
Plot No. B-68, Road No.16,
Kisan Nagar, Wagle Estate, Thane 400604

Level 4

If the concern/dispute is not redressed within a period of one month, you may appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI (Mumbai Regional Office), as required vide RBI Circular DNBR.PD.CC.No 091/03.10.001/2017-18 dated February 23, 2018.

S.No CentreAddress of the Office of NBFC OmbudsmanArea of Operation
1. ChennaiC/o Reserve Bank of India Fort Glacis, Chennai 600001

STD Code: 044
Tel No: 25395964
Fax No. 25395488
Tamil Nadu, Andaman & Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry
2. MumbaiC/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400008Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu
3. New DelhiC/o Reserve Bank of India Sansad Marg, New Delhi – 110001

STD Code: 011
Tel No. 23724856
Fax No. 23725218
Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh, Himachal Pradesh, Rajasthan and State of Jammu and Kashmir
4. KolkataC/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata – 700001

STD Code: 033
Tel No. 22304982
Fax No. 22305899
West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand

Ombudsman Scheme and Nodal Officer Details – Hindi

Ombudsman Scheme and Nodal Officer Details – Marathi

Ombudsman Scheme and Nodal Officer Details – Bengali

Ombudsman Scheme and Nodal Officer Details – Gujarat

Ombudsman Scheme and Nodal Officer Details – Telugu

Ombudsman Scheme and Nodal Officer Details – Kannada

Ombudsman Scheme and Nodal Officer Details – Tamil